Frequently Asked Questions

Celiac Disease is an autoimmune disease that affects the gastrointestinal tract of an individual. Individuals with Celiac Disease are permanently intolerant to gluten.

A gluten free product as made without wheat flour, rye, barley, or other gluten containing grains.

Our products can be purchased primarily at our retail location at 2178 Kensington Ave. in Buffalo, NY. We also sell our products at over ninety Tops Friendly Markets locations, Buffalo-area Wegmans Markets, and other independent grocers. Please visit our Find Our Products page for a complete list.

Currently we do not have online ordering, but it’s something we’re working on for the near future.

For most products, it is not necessary to preorder. We have a full variety daily. However, if you’re looking for a specific item, we always recommend ordering in advance to make sure we have it made for you.

You can follow us @vinchetbakery on Facebook, Instagram, Twitter, Google, Yelp, Pinterest, Foursquare, and Trip Advisor.

Yes we do! You can sign up right here!

We do have frequent sales at our retail location. You can find out about sales through our social media, emails, and by stopping in on a regular basis.

Absolutely! And it’s the best one around. For every $1 you spend you earn a point and as those points add up you earn free products! Ask your sales clerk the next time you visit about signing up. Or text the word “BAKERY” to 87573 and reply with the letter “Y” to enroll today.

We do ship our products all across the country. Our products make the perfect gift for students away at college, family members living out of town, or for yourself if you found us while visiting Buffalo. Give us a call or email to place your order today.

We try to have a few samples every day for customers to try. We always have bread to try, and on occasion we’ll have coffee cake and cookies. Twice a year we host large tasting events in which we have samples of a majority of items we make including pizza, cakes, cookies and much more.

The best way to reach us is through our main phone number 716.839.0871.

We are certified by the National Celiac Association. All of our products tested well below 5ppm.

Our facility is a 100% dedicated gluten free facility.

All food sales are final. All payments are non-refundable and if cancelled, store credit may be issued at the discretion of management. There will be no returns, refunds, or exchanges accepted for perishable items.

We require 48 hours notice if you wish to cancel an order. Failure to cancel within this time frame will result in a 25% fee of the order. We understand tastes are very subjective and under no circumstances can we give a refund or credit for an item that one simply doesn’t like the taste or texture of. If there is a legitimate complaint about a particular item please call us and bring the item back to us within 24 hours, so we can examine the issue and see if a problem does exist. At this time we will decide how to best resolve the situation.

We take extreme pride in every product we bake and taste samples from every batch to ensure every item that leaves our shop is of the highest quality of taste and texture. Once a product leaves our shop we have no control over how it is handled. We ask that you follow proper storage and transportation techniques to guarantee your purchased items arrive safely and remain fresh until it’s time to purchase again.

We recommend freezing most of our products to preserve the life of the product and save you from wasting money. All of our products have an 18-month shelf life if kept frozen.

We make a line of breads, rolls, and pizza products that are gluten free and dairy free. Currently, most of our sweet goods contain dairy.

The majority of our items are soy-free. Please refer to the labels on each product to identify if the item in question contains soy.

We use corn flour, and corn starch in the majority of our flour blends.

Currently we do not make any vegan products.

None of our products are sugar-free.

All of our products are gluten free. We do not make any non-gluten free products.

We do not use rye flour in our gluten free rye bread. We add caraway seeds to our mix which gives the bread its rye flavor.

Cottage Bread is one of our signature sandwich breads made with cottage cheese mixed into the dough to give each loaf a hearty, moist texture and exceptional taste.

Savory Bread is made with a similar recipe to our Cottage Bread, and we add dill seed and onion to give each loaf a burst of flavor.

Cakes are our specialty! We sell cakes in a convenient 4” size which are available every day in our freezer. We also sell large cakes from an 8” round to a full sheet, perfect for birthdays, graduations, or any occasion needing celebration.

Products purchased fresh typically last 3-10 days depending on the item. We don’t use any artificial preservatives in our products so if you don’t plan on eating the whole thing right away we recommend keeping out what you’ll eat immediately and freezing the remainder.

Cupcakes are always a popular item for someone with a sweet tooth. Our 4” carrot cake is very popular and baked in a convenient single serve size. Our cottage bread is our most popular bread and our raspberry ring is one of our most popular coffee cake.

We do! We serve sandwiches on our fresh baked breads and rolls using premium Boar’s Head meats and cheese.

You sure can! All of our pizzas are available to be baked and enjoyed within 15-20 minutes of ordering.

Our most popular bread is Cottage Bread.

Raspberry Ring and Almond Ring are our two most popular coffee cakes.

We do make specific items only available during holidays or certain other times of the year. We post items often on our social media platforms, emails, and store signage.

Absolutely! Give us a call at 716-839-0871 and we’d be more than happy to discuss wholesale opportunities.

We are always looking for energetic, self-motivated, detail oriented people to add to our growing team. If you think you could be an asset to our company give us a call and we’d be happy to meet with you.

It starts with using only high quality ingredients, a dedication to not settle for mediocre, and demanding better from ourselves, our suppliers, and our partners to bring you the best tasting product possible.

We deliver locally to our wholesale customers. At this time we do not offer residential delivery.